fundamentals of business communication

fundamentals of business communication

This course provides tactical skills and useful frameworks for communicating with a focus on moving the business forward, actively exploring potential knowledge around you, effectively working with others, and on starting and maintaining long-term productive business relationships.

This course provides tactical skills and useful frameworks for communicating with a focus on moving the business forward, actively exploring potential knowledge around you, effectively working with others, and on starting and maintaining long-term productive business relationships.

is it right for me?

Appropriate for professionals of junior to mid category.

What will i learn?

  • Identify and apply fundamentals of communication skills
  • Handle communication pushback
  • Conduct more effective business interactions that focus on both delivery of content and preservation/enhancement of relationships
  • Use flexible communication approaches to accommodate different learning styles and cultural differences
  • Select the best communication technology for the situation
  • Create approaches for managing communication challenges

Duration

Two days

The Driving Principles of Communication
  • The Art of Communication
  • Wisdom and Challenges

Fundamental Communication Skills

  • Connecting
  • Encouraging
  • Listening
  • Questioning
  • Confirming
  • Providing

Listening

  • Four levels of listening
  • Cultural Differences in listening
  • Listening Tips and Tactics

Questioning

  • Close ended and open ended questions
  • High-Gain Questions

Process for Handling Pushback

  • Encouraging
  • Questioning
  • Confirming
  • Providing
  • Checking

Communication across styles

  • Types of learning styles
  • Communicating with people of different styles

Communication Tools/Technology

  • Selecting the best communication tools
  • Matching medium to purpose
  • Tips for using communication tools

availability

icon availability greenbooksPublic Program

icon availability greenbooksOff the shelf

icon availability greenbooksGame-based

icon availability greenbooksCustomizable

Question?
[email protected]
or call us at 8880-100-200

is it right for me?

Appropriate for professionals of junior to mid category.

What will i learn?

  • Identify and apply fundamentals of communication skills
  • Handle communication pushback
  • Conduct more effective business interactions that focus on both delivery of content and preservation/enhancement of relationships
  • Use flexible communication approaches to accommodate different learning styles and cultural differences
  • the best communication technology for the situation
  • Create approaches for managing communication challenges

Duration

Two days

The Driving Principles of Communication
  • The Art of Communication
  • Wisdom and Challenges

Fundamental Communication Skills

  • Connecting
  • Encouraging
  • Listening
  • Questioning
  • Confirming
  • Providing

Listening

  • Four levels of listening
  • Cultural Differences in listening
  • Listening Tips and Tactics

Questioning

  • Close ended and open ended questions
  • High-Gain Questions

Process for Handling Pushback

  • Encouraging
  • Questioning
  • Confirming
  • Providing
  • Checking

Communication across styles

  • Types of learning styles
  • Communicating with people of different styles

Communication Tools/Technology

  • Selecting the best communication tools
  • Matching medium to purpose
  • Tips for using communication tools

availability

Public Program

icon availability greenbooksOff the shelf

icon availability greenbooksGame-based

icon availability greenbooksCustomizable

Question?
[email protected]
or call us at 8880-100-200

Other communication programs

Other communication programs

fundamentals of business communication

presentation skills

masterful presentation skills

effective feedback

conflict resolution

business writing

email excellence

can’t find what you’re looking for?

talk to our experts

8880 100 200

fundamentals of business communication

presentation skills

masterful presentation skills

effective feedback

conflict resolution

business writing

email excellence

can’t find what you’re looking for?

talk to our experts

8880 100 200

let’s talk about your project

let’s talk about your project