Greenbooks Learning Solutions

Challenge

A miscommunication, in general, can lead to losses at the monetary level. And the stakes are even higher with banks. A leading German Bank proactively wanted to address their existing communication challenges before they started incurring losses due to miscommunication. Their main challenges were:

To reduce email iterations
To bring the different proficiency levels of the employees to an acceptable level
Write reports that brought absolute clarity

A miscommunication, in general, can lead to losses at the monetary level. And the stakes are even higher with banks. A leading German Bank proactively wanted to address their existing communication challenges before they started incurring losses due to miscommunication. Their main challenges were:

To reduce email iterations
To bring the different proficiency levels of the employees to an acceptable level
Write reports that brought absolute clarity

Solution

A Business English blended learning intervention that was highly customized to assess, train, coach and build capabilities with gamified elements.

results

98% of the participants indicated their grammar skills have improved as a result of the program.
89% of the managers noticed a reduction in grammar errors in their reportees’ email.
98% of the participants said they were able to structure their emails better after the program
67% of the managers now spend lesser time checking their reportees’ emails.
97% of the participants said they are now confident of their ability to write error free email

case studies

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