Conflict resolution

Conflict resolution

This program provides you with insights on how to manage conflicts at the workplace. Improve and maximize your performance, as you examine how to deal with and manage conflicts. By the end of this course, you will be able to identify your most preferred conflict resolution style and how to apply it in different scenarios, draw a course of action to help you adapt to the changes in the workplace and determine how and when conflicts can be solved by mediation.

This program provides you with insights on how to manage conflicts at the workplace. Improve and maximize your performance, as you examine how to deal with and manage conflicts. By the end of this course, you will be able to identify your most preferred conflict resolution style and how to apply it in different scenarios, draw a course of action to help you adapt to the changes in the workplace and determine how and when conflicts can be solved by mediation.

Is it right for me?

For managers who need to manage conflicting situations within teams.

What will i learn?

  • Identify your most preferred conflict resolution style and how to apply it in different scenarios
  • Draw a course of action to help you adapt to the changes in the workplace
  • Determine how and when conflicts can be solved by mediation

Duration

One day

Levels of Human Behavior
  • Visible Behaviour
  • Conscious Thought
  • V.A.B.E (Values, Assumptions, Beliefs, and Expectations)

Managing Workplace Pressure

  • Being proactive
  • Managing conflicting needs for more than one person
  • Managing your negative thoughts in a crisis
  • Where, when and how to use mediation and how to make it work

Instrument used

  • Thomas Kilmann Conflict Mode Instrument

availability

icon availability greenbooksPublic Program

icon availability greenbooksOff the shelf

icon availability greenbooksGame-based

icon availability greenbooksCustomizable

Question?
[email protected]
or call us at 8880-100-200

is it right for me?

For managers who need to manage conflicting situations within teams.

What will i learn?

  • Define feedback and when it should be used
  • Deliver appropriate feedback to your team members
  • Practice feedforward to help you build on your team members’ strengths
  • Create a conducive environment for feedback

Duration

One day

Levels of Human Behavior
  • Visible Behaviour
  • Conscious Thought
  • V.A.B.E (Values, Assumptions, Beliefs, and Expectations)

Managing Workplace Pressure

  • Being proactive
  • Managing conflicting needs for more than one person
  • Managing your negative thoughts in a crisis
  • Where, when and how to use mediation and how to make it work

Instrument used

  • Thomas Kilmann Conflict Mode Instrument

availability

icon availability greenbooksPublic Program

icon availability greenbooksOff the shelf

icon availability greenbooksGame-based

icon availability greenbooksCustomizable

Question?
[email protected]
or call us at 8880-100-200

Other communication programs

Other communication programs

fundamentals of business communication

presentation skills

masterful presentation skills

effective feedback

conflict resolution

business writing

email excellence

can’t find what you’re looking for?

talk to our experts

8880 100 200

fundamentals of business communication

presentation skills

masterful presentation skills

effective feedback

conflict resolution

business writing

email excellence

can’t find what you’re looking for?

talk to our experts

8880 100 200

let’s talk about your project

let’s talk about your project